bull999 Privacy Policy

1. Who We Are

bull999 ("bull999", "we", "us", "our") operates the online gaming platform accessible at bull999.club, providing live casino, slots, poker, and sports betting services primarily to users in Malaysia. bull999 acts as the data controller in respect of personal data collected through the platform. When you create a bull999 account or otherwise interact with our services, you entrust us with your personal information. This Privacy Policy governs how that information is handled.

If you have any questions about this policy or our data practices, please contact our Data Protection team at [email protected] before using the bull999 platform.

2. Data We Collect

bull999 collects personal data in the following categories:

2.1 Registration & Identity Data

• Full legal name, date of birth, and nationality;
• Email address and chosen username;
• Residential address (including city and postcode — for users in Kuala Lumpur, Penang, Johor Bahru, and elsewhere in Malaysia);
• Government-issued identity document details (NRIC, passport) submitted for age and identity verification;
• Selfie or liveness check images where required for enhanced KYC verification.

2.2 Financial Data

• Payment method details (e.g., registered Touch n Go eWallet account, Boost account, bank account name and partial number for Maybank, CIMB, or Public Bank transfers);
• Deposit and withdrawal transaction history;
• USDT wallet addresses used for crypto deposits and withdrawals;
• Source of funds documentation where required for enhanced due diligence.

2.3 Technical & Usage Data

• IP address, device type, operating system, and browser type at time of login;
• Session duration, pages visited, game history, and betting records;
• Cookie identifiers and similar tracking technologies (see Section 6);
• Geolocation data (country and region level) derived from IP address.

2.4 Communications Data

• Live chat transcripts and email correspondence with bull999 support;
• Survey responses and promotional opt-in preferences.

3. How We Use Your Data

bull999 uses your personal data for the following purposes:

• Account Management: Creating, maintaining, and securing your bull999 account; processing logins; enforcing the one-account-per-player policy;
• Identity & Age Verification: Confirming you are at least 21 years of age and that your identity matches the details provided at registration, as required by our operating obligations;
• Payment Processing: Processing deposits and withdrawals via your chosen payment method; detecting and preventing fraudulent transactions;
• Platform Operation: Delivering games, processing bets, calculating results, and crediting winnings to your bull999 wallet;
• Compliance: Meeting anti-money laundering (AML), know-your-customer (KYC), and responsible gaming obligations;
• Customer Support: Responding to queries, complaints, and account assistance requests submitted to bull999 support;
• Marketing: Sending promotional communications about bull999 offers, bonuses, and new game releases — only where you have opted in to receive such communications;
• Security & Fraud Prevention: Monitoring for suspicious activity, multi-accounting, bonus abuse, and other prohibited conduct;
• Platform Improvement: Analysing aggregated usage data to improve the bull999 platform experience.

4. Legal Basis for Processing

bull999 processes personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration — including account creation, payment processing, and game delivery;
• Legal Obligation: Processing required to comply with applicable AML, KYC, responsible gaming, and data retention laws;
• Legitimate Interests: Processing for fraud detection, platform security, and service improvement, where those interests are not overridden by your privacy rights;
• Consent: Marketing communications and non-essential cookies — where we rely on your opt-in consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

bull999 does not sell your personal data to third parties. We may share your data only in the following circumstances:

• Game Providers: Licensed game developers may receive limited session data (user ID, stake, result) necessary to deliver and verify game outcomes. These providers are contractually bound to process data solely for this purpose;
• Payment Processors: Your payment details are shared with the relevant payment service provider (e.g., Touch n Go, Boost, local banks, USDT network) solely to process your transaction;
• KYC & Compliance Providers: Identity verification and AML screening services may process your identity documents on our behalf under strict data processing agreements;
• Regulatory Authorities: We may be required to disclose data to competent regulatory, law enforcement, or government authorities when legally obligated to do so;
• Self-Exclusion Registers: Where required, we participate in cross-operator self-exclusion schemes; limited data may be shared with scheme operators to enforce self-exclusion requests;
• Business Transfers: In the event of a merger, acquisition, or asset sale involving bull999, your data may be transferred to the acquiring entity, subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

bull999 uses cookies and similar technologies to operate and improve the platform. Cookies we use include:

• Strictly Necessary Cookies: Required for core platform functions including login session management, security tokens, and payment flow integrity. These cannot be disabled without impairing platform functionality;
• Performance Cookies: Collect anonymised data about how users interact with bull999 pages (e.g., load times, error rates) to help us improve platform performance;
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limit configurations;
• Analytics Cookies: Aggregated usage analytics to understand game category preferences and feature adoption across the bull999 player base. Data is not used to identify individual users.

You may manage non-essential cookie preferences via your browser settings. Note that disabling certain cookies may affect your bull999 experience. bull999 does not use third-party advertising or remarketing cookies.

7. Data Retention

bull999 retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and compliance obligations. Specific retention periods include:

• Account registration and identity verification records: minimum 5 years from account closure;
• Financial transaction records (deposits, withdrawals, bet history): minimum 5 years from the date of each transaction, in accordance with AML record-keeping requirements;
• Customer support communications: 3 years from the date of the last interaction;
• Marketing opt-in records: retained for the duration of your marketing subscription and for 1 year thereafter as evidence of consent;
• Technical and usage data: anonymised or deleted within 24 months of collection where not required for security or compliance purposes.

When retention periods expire, bull999 will securely delete or anonymise your personal data in accordance with our internal data destruction policy.

8. Data Security

bull999 implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bull999 servers;
• Encryption at rest for sensitive data fields including identity documents and payment details;
• Access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Regular security assessments and penetration testing of platform infrastructure;
• Two-factor authentication available to all bull999 account holders to protect against unauthorised account access.

While bull999 takes all reasonable precautions, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bull999 will notify affected users and relevant authorities in accordance with applicable law.

9. Your Rights

Subject to applicable data protection law, you hold the following rights in respect of your personal data held by bull999:

• Right of Access: You may request a copy of the personal data bull999 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances;
• Right to Data Portability: You may request a machine-readable copy of data you have provided to bull999;
• Right to Object: You may object to processing based on our legitimate interests, including profiling for marketing purposes;
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, submit a request to [email protected] with the subject line "Data Rights Request". bull999 will respond within 30 days. We may require identity verification before processing your request.

10. Children's Privacy

The bull999 platform is strictly for adults aged 21 and over. bull999 does not knowingly collect personal data from individuals under 21 years of age. If we become aware that personal data has been collected from a person under 21 without verified parental consent, we will take immediate steps to delete that data and close the associated account. If you believe a minor has created a bull999 account, please contact us immediately at [email protected].

11. Third-Party Links

The bull999 platform may contain references to third-party game providers or services. This Privacy Policy applies solely to data processed by bull999 directly. bull999 is not responsible for the privacy practices of third-party game providers, payment processors, or any external services. We recommend reviewing the privacy policies of any third parties whose services you use in connection with your bull999 account.

12. Changes to This Privacy Policy

bull999 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. Where changes are material, we will notify registered users via the email address on file or via in-platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page. Continued use of the bull999 platform following publication of a revised Privacy Policy constitutes your acceptance of the changes.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or bull999's handling of your personal data, please contact our Data Protection team:

• Email: [email protected]
• Subject Line: Privacy Policy Enquiry / Data Rights Request
• Live Chat: Available 24/7 via the bull999 platform
• Response Time: Written requests acknowledged within 3 business days; substantive response within 30 days